May 29 2006

Help is a Call Away, Ctizens Taught

Newcomers to Canada don’t always know how to reach emergency services or what to expect when police, fire or ambulance personnel show up at their door.

Some come from countries where the police are perceived as corrupt or oppressive.

That’s why Halton police have initiated a unique diversity program called Emergency Services Information to New Canadians (ESINC). The goals include building positive relations and increasing trust of all emergency services.

Police officers, firefighters and paramedics go to English-as-a-second-language (ESL) classes and give presentations about who they are, how they operate, how to use the 911 service, and what to expect. They also distribute a package of material on crime, fire and accident prevention.

The program involves a partnership with Halton Emergency Medical Services (EMS), the fire departments of all four municipalities in the region, the Halton Multicultural Council, and the federally-funded Language Instruction for Newcomers to Canada (LINC) program.

ESINC will be officially announced tomorrow but has been operating since the beginning of the year.


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